Cubby Help Center

Looking for help? You're in the right place.

Knowledge Base

  1. Basics 

    1. How do I get started?
    2. What's Cubby? What's a cubby?
    3. When should I use the desktop application? The website?
    4. System requirements
    5. How do I download and install Cubby? (PC and Mac)
  2. Account 

    1. Can I use multiple Cubby accounts on one PC or Mac?
    2. Can I change the account I use to log in to Cubby?
    3. Do I need an account to use Cubby? What's a LogMeIn ID?
    4. Can I change my LogMeIn ID? Password?
    5. How do I delete or cancel my account?
  3. Cubby enterprise 

    1. What is Cubby enterprise?
    2. Is there an enterprise trial?
    3. How do teams work?
    4. What happens when I accept a team request?
    5. Managing permissions for your Cubby team
  4. Mobile apps 

    1. What can I do with the mobile app?
    2. What mobile devices do you support?
    3. Can I sync between a computer and an iPhone or Android?
    4. Where are offline files saved on my Android?
  5. Linking and Sharing 

    1. How do I link to a file, folder, cubby?
    2. How do I share a cubby? Stay in sync with others?
    3. Can I share cubbies that aren't synced to the cloud?
    4. Two people editing the same file? About conflict files
    5. Can I share with folks who aren't Cubby users?
  6. Managing devices (delete, wipe) 

    1. Can I remove a device from my Cubby account? Wipe data?
    2. Can I change the computer names used by Cubby?
  7. Security 

    1. Is Cubby secure?
    2. What is Cubby Locks?
    3. Passcode lock for mobile apps
    4. Where is my data kept in the cloud?
    5. What ports does Cubby use?
  8. Syncing 

    1. How do I sync cubbies between computers?
    2. What's syncing? What happens when I'm syncing?
    3. What's DirectSync? Sync without the cloud!
    4. Setting up an initial sync of a large amount of data
    5. Can I turn off notifications?
  9. Troubleshooting 

    1. How do I call Cubby support? Phone numbers?
    2. Syncing is stuck. What can I do?
    3. Failed to Start Engine. Couldn't start engine - Error Code 35
    4. Failed to Start Engine. Couldn't start engine - Error code 31 or 32
    5. Failed to Start Engine. Couldn't start engine - Error Code 34
  10. Versions and Archive 

    1. How do I recover an old version of a file?
    2. How do I clear out my archive? Deleted files?
    3. How do I restore a deleted file?
    4. What happens when I delete a file from the cloud?
  11. WebDAV, API 

    1. Is there a Cubby API?
    2. Can I use Cubby via WebDAV?
  12. Working with cubbies 

    1. How do I create a cubby?
    2. What can become a cubby? What can sync?
    3. Can a cubby be any size?
    4. Can I rename a folder once it's a cubby?
    5. Can I move a folder once it's a cubby?
  13. Release Notes 

    1. Does Cubby update automatically? What version am I using?
    2. Release Note for October 27, 2014
    3. Release Note for October 16, 2014 - iOS App
    4. Release Note for September 29, 2014
    5. Preview Release Note for September 22, 2014
  14. All articles 

    1. Is Cubby secure?
    2. How do I create a cubby?
    3. What can I do with the mobile app?
    4. How do I sync cubbies between computers?
    5. How do I link to a file, folder, cubby?
    113 articles 

Feedback and Knowledge Base