Phishing attempts! How to recognize email scams

Be aware that malicious third parties posing as LogMeIn, makers of Cubby, have been sending suspicious emails to users and to members of the general public!
 
Known Examples

These known scams should be considered potentially malicious.
  • recent known example (February 2015) mimics a LogMeIn invoice: http://blog.logmein.com/products/phishing-alert-fake-emails-mimic-logmein-receipts 
  • Another known example (April 2014) has the subject "Your LogMeIn digital certificate has expired!"
  • Another known example was modeled after our notification email regarding account lock-out due to a certain number of failed login attempts.
  • Another mentions a bogus software update and includes a false link to an alleged software patch. LogMeIn, including join.me and Cubby, will never contact you with a software update attached to an email. 
What should you do? 
  • As a general rule, never click any links in a suspicious email! 
  • Always check if links in the emails are valid. Even if the link seems to point to a LogMeIn site, DO NOT CLICK if you are at all suspicious!!! 
  • Here's how to check a link:  Hover your mouse over a link and pause until you see the link's destination, shown in an infotip (Outlook) or in at the bottom of your browser (Gmail, Hotmail, etc.).


  • If the link does not point to logmein.com/ or logmeinrescue.com/cubby.comjoin.me, or any other official Cubby domain please contact us immediately.
  • Even if the link seems to point to a LogMeIn site, DO NOT CLICK if you are at all suspicious!!! 
  • Please contact our support team. We may ask you to forward the entire email so we can track down the perpetrators.
  • If you inadvertently click a link, we suggest contacting your anti-virus service for guidance.

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